Oh boy.
I finally had time today to call Circuit City. The '72 hour promise to get back to me period' had expired with no response...so I called.
1st person I spoke with...again, barely there English speaking...told me I needed to wait 3-4 more days and my money should be back in my account.
Not good enough...let me talk to your supervisor...
after an additional 8 minutes on hold listening to the perky voice telling me how easy everything is with Circuit City..
Supervisor came on, wow, rougher English than either of the others I had spoken to...I wrongly assumed the language barrier would improve with the higher ranks...but not so.
She asked my IM# and put me back on hold for another 3-4 minutes while she pulled up my transaction.
More perky bs...
Her: "Well, I see here you were issued a refund on November 12"....pause.
Me: Um, no, I didnt even place the order until November 24. So that is not possible...
Her: Yes, it says we issued a refund on 11-12.
(I swear, Im not making this up)
Me: DO you mean December 12?
Her: 11/12...no wait 12....11...umm...December, yes, December...I read that wrong. December 12.
Me: and when should I have my money?
Her: It takes 3-4 working days.
Me; So my money will be in my account on Monday?
Her: No...Tuesday at the soonest.
back and forth on the 3-4 day timeline until she finally said "Well, if you put it that way it is 5-7 days not 3-4"...
AAAHHHHHHHHHH!
WHEN WILL MY MONEY BE IN MY ACCOUNT..ITS BEEN THREE WEEKS...
"um, Im soury ma'am..bu' we hab meeny of refund from Noveeember tweenty fort and...."
Me: and you didnt employ enough people to handle these transactions before now and mine is 'suppposedly coming' because I keep calling?
pause...
discouraged "Yes, thats right ma'am"
So...I got the presidents name and address and the letter is written, stamped and will be on its way to his desk tomorrow.
I signed the letter "A disgruntled FORMER customer who will remember this transaction when future shopping needs arise".
Sorry to rant...but I am soooo peeved!
Boo-hiss on them...ARGH
Continued Circuit City Rant
December 16th, 2006 at 01:40 am
December 16th, 2006 at 01:48 am 1166233690
December 16th, 2006 at 02:02 am 1166234538
December 16th, 2006 at 02:19 am 1166235567
I now try and look to due business with companies that have customer noservice located in the USA, It makes it so much easier.
December 16th, 2006 at 04:07 am 1166242045
One thing, though. Most of Europe and presumably India transpose the day and the month when writing out dates. So 12/11/2006 is, to a lot of the world, Nov 12, not Dec 11. I'm still not holding out any hope that it will be 3-4 business days, but my fingers are crossed for you.